Delivery Methods & Rates
Please Note : Australia Post is experiencing delays since Covid-19 Lock-downs and increased request for their service. We value and appreciate your patience with these uncontrollable delays.
| Orders Under $50 | Orders Over $60 | |
| Australia Post Standard (1-14 business days*) |
$6.95 | FREE |
| Australia Post Express (1-5 business days*) |
$9.95 | $6.95 |
Please note: if an incorrect shipping address was stipulated in the order it is the customers responsibility to track down the parcel either directly with the occupants of the address given or the carrier that delivered the parcel to the wrong address.
Unfortunately, at this time, we do not ship internationally.
Click & Collect
Collect your order for free from our office in Castaways Beach, QLD. Your order is available for pick up once you have received your order confirmation. Upon arrival, please quote your full name & order number.
Collection times: As stated on confirmation email AEST
Address: 32 Driftwood Drive, Castaways Beach, Qld, 4567
Attempt to dispatch within 48 Hours
Since Covid 19 we have been experiencing extended delays with payment processing gateways, suppliers’ warehouse dispatch and transit company depot and on route delays. These factors are out of our control and make it impossible to guarantee speedy shipment. Any orders received after 12:00pm AEST Mon-Fri or orders placed on weekends or public holidays will be processed and dispatched the next business day. Note: in-stock items only, excluding public holidays, weekends, special events and sales promotions.
Should we experience any extended delays in processing your order due to out of our control circumstances we will contact you by email or phone.
Delivery time
Estimated shipping time-frames are based on metro areas within Australia. Please note some areas within WA, TAS, NT may take up to 10 business days with Australia Post Standard Shipping. For more information on shipping, visit the Australia Post Delivery Speeds & Coverage Page.
Tracking your order
All Soho Skincare orders receive a tracking number. Once your order has been processed, you will be emailed a shipping confirmation with your tracking number via our website messaging system.
Once an order is in transit, our customers assume the responsibility to track their parcel by entering their tracking number via Australia Post Parcel Tracking portal. Should you experience any transit issues, you will need to report directly to Australia Post for enquiries and compensation for damage.
Click here to track your parcel.
Transit Insurance & Lost Parcels
Free postage insurance up to $100 is provided for all orders unless you have given the authority to leave on delivery when placing your order.
Once parcels are lodged/received by Australia Post they become the responsibility of Australia Post to ensure safe transit to your address.
Please Note: We advise that you purchase postal insurance for all orders over $100 in retail value as any losses and damages incurred whilst in the hands of Australia Post / courier or the customer are not the responsibility of Soho Skin Management or their staff.
In the event that Australia Post damages your order, you can get a refund of up to $100 dollars by taking your damaged parcel with packaging, product and proof of purchased value.
Please note: Australia Post investigations may take up to 14 business days. You will need to work with Australia Post to finalize all investigations regarding transit issues via Australia Post.
Customer Obligations
It is the responsibility of the purchaser to provide accurate and correct information when placing their order, including an email address, a mobile number, and a current, clear and detailed shipping address.
If the customer specifies signature on delivery, and is not at shipping location to accept, it is the customer’s responsibility to collect their parcel from the local post office which it was sent. If the parcel is then returned to sender, a charge of $19.95 will be charged to the customer in order for the parcel to be re-dispatched. If the customer cancels their order, a charge of $19.95 will be deducted from their refund for postage and handling.
Business addresses must have a business name and attention to name attached. If the business address is a multilevel building, please include the level of the business and a business daytime phone number.
Should the customer’s choice of postage is not available for their shipping address, Soho Skincare reserves the right to change the shipping method to another carrier.
Please note: if an incorrect shipping address was stipulated in the order it is the customers responsibility to track down the parcel either directly with the occupants of the address given or the carrier that delivered the parcel to the wrong address.
If the customer gives Soho Skin Management an authority to leave their parcel unattended, the customer assumes responsibility for any loss or damage.